Shoot the scene before you hook
Capture existing damage, plate, and load position on the client file so drop-off disputes stay clear.
Photo proof
Towing software · scene photos to paid
Scene photos, dispatch, and paid hauls together
FWDLink helps towing teams keep callers, scene photos, estimates, invoices, and Your Page in one workspace — so dispatch and the truck share one record.
Get the app for iPhone and Android
From the roadside photo to the paid haul
Dispatch the truck
Put the call, pin, and destination on CRM Schedule. Drivers reopen the same scene notes from the cab.
Jobs & dispatch
Quote the haul with proof attached
Build the estimate with scene photos attached. Convert to a work order when the customer or fleet approves.
Estimates
Invoice from the drop-off
Attach scene and delivery photos to the invoice and collect payment online — fees on Plans. Your Page shows real towing nearby.
Billing
Towing CRM and roadside dispatch software
Towing software on FWDLink keeps every call, scene photo, estimate, invoice, and customer note together in Business CRM. Leads from Your Page, the client file, the schedule, and the work order open the same way in dispatch and in the cab.
Plan hauls on CRM Schedule. Put each pin on the calendar with the destination, and use route planner when several trucks are out.
Keep scene and delivery galleries on each haul so insurers and fleets have proof ready.
Quote and get paid with proof attached. Send estimates and invoices from the drop-off, invite customers to the portal, and keep them updated around ETA windows.
Show real towing work on Your Page and Local. Compare storage and online payment options on Plans.
How towing teams use FWDLink
Capture the call
Quote form or phone lead lands in Leads — save as client when you take the haul.
Dispatch and shoot
Put the truck on CRM Schedule, document the scene before you hook.
Quote and invoice
Attach scene photos to the estimate or invoice and collect payment at drop-off.
Keep the next call ready
The same client file holds history for fleets and repeat roadside customers.
Frequently asked questions
What does towing software include on FWDLink?
Clients, schedule, work orders, scene and delivery photos, estimates, invoices, optional route planning, Your Page, and a client portal — the haul and the bill in one workspace.
Can drivers work from the phone in the cab?
Yes. Mobile apps and the phone browser open work orders, albums, estimates, and invoices from the truck.
Can I run light-duty and heavy-duty on the same CRM?
Yes. Keep each haul on its client with scene photos and destination notes — same workspace for roadside and yard work.
Is FWDLink CRM / field service software for towing?
Yes. It is service business software built around Business CRM — jobs, proof, and billing on one client record for towing teams.
Photo documentation that helps you get paid
Shoot on the job, in the shop, or at the bench. Keep stills on the same client file. Attach before/after proof to the estimate and invoice.
Photos on the same client file
Field, shop, and device stills land in one album on the customer — not scattered across camera rolls.
Before/after proof, ready to share
Reopen the visit gallery next time, or FWD a clean link when the customer asks what you found.
Attach proof and get paid
The same photos ride on the estimate and invoice in Business CRM — then collect online from Plans.
Run the next haul on FWDLink
Join Free. Scene photos, dispatch, and invoices together.