Back to Help CenterPrivacy & Vault

Unlock attempt log

Review failed App Lock and album unlock PIN attempts on this device — time, source, browser, and IP when available. No camera capture on web.

3 min read

Unlock attempt log

When someone enters a wrong PIN for App Lock or an album unlock, FWDLink can record a failed attempt on this device. The log is a security trail for you — not a silent camera or selfie capture.

Label in the app: Failed unlock attempts
Short description in settings: Wrong App Lock or album PIN attempts on this device (time, browser, IP when available). No camera capture on web.

What each entry shows

Field Meaning
Time When the wrong PIN was tried
Source App Lock (app unlock) or Album unlock
IP Best-effort client IP when available, or IP unavailable
Browser / device Short summary from the browser user agent

Entries are stored locally on the device (capped list). Successful unlocks are not the focus of this log — failed attempts are.

Where to find it

  1. Go to Account Settings → App Lock.
  2. Scroll to Failed unlock attempts (shown when you have a vault PIN and you are not in a decoy session).
  3. Review recent failures, or tap Clear to wipe the log on this device.

Example

You left your laptop signed in. Later you see two App Lock failures from last night with an unfamiliar browser line. You tap Change PIN, use Lock now, and keep App Lock enabled so future wrong guesses are logged again.

What to do if you see unexpected attempts

  1. Tap Change PIN and set a new 4–6 digit vault PIN.
  2. Use Lock now on devices you control.
  3. Optionally Clear the log after you have reviewed it.
  4. If you use a Decoy PIN, keep it different from the new vault PIN.

Tips

  • Keep Enable App Lock on so wrong PIN attempts are meaningful.
  • The log fills only after failed attempts — No failed attempts recorded. is normal on a quiet device.
  • Decoy sessions hide this section so the decoy vault looks ordinary; unlock with the real PIN to review the log.
  • Web does not take a camera photo of failed unlocks.

Troubleshooting

I don’t see Failed unlock attempts
Set a vault PIN under App Lock first. If you unlocked with the decoy PIN, open App Lock again with the real PIN — management of the fail log is hidden in decoy mode.

IP unavailable
Expected when the app cannot resolve a client IP. Time, source, and browser summary can still help.

I cleared the log by mistake
Use Clear only when you mean to. New wrong PIN attempts will create new entries.

Need more help?
Browse the Help Center or Contact support.